Refund Policy

MP FASHION COMPANY Refund Policy

At MP FASHION COMPANY, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund policy.

Refund Eligibility:

  • Timeframe: Items must be returned within 30 days of receipt.
  • Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Exclusions: Final sale items, gift cards, and personalized items are non-refundable.

Refund Process:

  1. Initiate a Return: Contact our customer service team at contact@mpfashioncompany.com to request a return authorization.
  2. Prepare Your Return: Include the return authorization email and the original packing slip in your return package.
  3. Ship Your Return: Send your item(s) to the address provided in the return authorization email. We recommend using a trackable shipping service.

Refund Method:

  • Original Payment Method: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect your return.
  • Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.

Exchanges:

  • Process: For exchanges, please return the original item and place a new order for the desired item.
  • Contact Us: If you need assistance, contact our customer service team at contact@mpfashioncompany.com

Damaged or Defective Items:

  • Report Immediately: If you receive a damaged or defective item, please contact us within 7 days of receipt at customerservice@mpfashion.com with your order number and photos of the damage.
  • Resolution: We will provide a prepaid return label and issue a full refund or send a replacement at no additional cost.

Non-Refundable Items:

  • Final Sale: Items marked as final sale are not eligible for refunds or exchanges.
  • Gift Cards: Gift cards cannot be returned or refunded.

For any questions or further assistance, please reach out to our customer service team at contact@mpfashioncompany.com

Thank you for shopping with MP FASHION COMPANY!